From Growing Pains to Operational Precision

Vitality Healthcare Management needed a platform that could support rapid growth, regulatory compliance, and clinical consistency. As new sites were added through acquisition, workflows became disjointed and documentation systems were difficult to align. Leadership needed a care management solution that could bring structure to service planning and assessments across a range of senior care models—without adding training burdens or requiring extensive customization.

Vitality expanded its use of Residex—leveraging built-in ALF features, real-time dashboards, and integrated assessments to unify operations and reduce redundancy. Together, the Residex and Vitality teams reviewed workflows, created custom service sets, and tied care plans directly to payer requirements. The result: a more cohesive, efficient, and audit-ready system that continues to adapt to new locations and future needs.