Pharmacy Connect
Secure, HIPAA-compliant medication data sharing between pharmacies and the senior living communities they serve.
Pharmacy Connect replaces manual fax, phone, and email workflows with structured, real-time data exchange licensed to both the pharmacy and the community, supported by Residex.
Over 83 million medication errors occur in U.S. pharmacies every year.
Seniors face nearly twice the hospitalization rate from medication concerns. Dispensing-to-adminstration handoffs are among the highest-risk points for medication errors.
Pharmacy Connect automates that handoff — so the right medication reaches the right resident, every time.
Built for HIPAA. Designed for trust.
Pharmacy Connect was architected from the ground up for environments where PHI is in motion. Every layer of the integration — from installation to data exchange — reflects the compliance requirements of the senior living and LTC pharmacy industries.
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Encrypted at transit & at rest
All data exchanged between the pharmacy connector and Residex is encrypted in transit using TLS. Stored data is encrypted at rest, ensuring PHI is protected at every point in the pipeline.
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HIPPA- compliant
An App installed behind the pharmacy firewall listens for HL7 traffic and routes medication data to the right community via the Residex API – over an encrypted authenticated channel.
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BAA & audit-ready
A Business Associate Agreement is executed with every pharmacy during onboarding. Access controls, transmission logs, and audit trails are built in — so your compliance team has what it needs without extra effort.
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Robust reporting tools.
From the reports tab, access customizable reports including med history by pharmacy, rejections, and more.
Run a tighter, more profitable LTC operation.
Pharmacy Connect plugs into the system you already use and gives your team the visibility, automation, and accuracy that keep long-term care accounts efficient and sticky.
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Fewer calls, fewer faxes
Stay connected with the communities you serve. Shared medication information means fewer phone calls, fewer faxes, and more time focused on resident outcomes.
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Fully compatible
A simple on-premise installation connects your existing pharmacy software directly to your clients' Residex eMAR — no rip-and-replace, no middleware, just a clean technical bridge between systems.
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Simplified refill ordering
Refill requests from your clients arrive structured and ready to fill — no phone tag, no faxes to chase, no handwritten notes to decipher. Your pharmacy team works a cleaner queue and dispenses faster.
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Real-time operational visibility
Get full visibility into every community you serve. Bi-directional sharing delivers real-time updates on reorders, holds, and resident admissions and discharges — so your team always works from current information.
Better medication management starts with better data.
Pharmacy Connect plugs into the system you already use and gives your team the visibility, automation, and accuracy that keep long-term care accounts efficient and sticky.
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Safer medication management
Direct, structured data from the pharmacy eliminates the transcription errors that come with manual entry — transmitted over an encrypted, HIPAA-compliant channel, so your team can administer with confidence and your compliance
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Always-current resident records
New orders, holds, discontinuations, and changes appear in Residex in real time keeping the eMAR accurate and your care plan current.
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Time back for your care team
Cut the phone tag, faxes, and duplicate data entry. Your team spends less time chasing the pharmacy and more time with residents.
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Supported by Residex
Communities don't manage the pharmacy relationship alone. Residex supports both sides of every connection — so when something needs attention, you have one team to call.
Choose from one-directional or bi-directional data flow to meet your workflow needs.
Pharmacy-connected medication updates.
This interface allows caregivers to receive and process up-to-date medication records directly from the pharmacy – eliminating complete manual entry, reducing errors, and enhancing coordination.
FAQ: Pharmacy Connect
Pharmacy Connect – Outbound Fax automatically compiles critical data – like refill requests, resident status changes, rejections, and more – and sends scheduled faxes to your pharmacy. Pharmacies choose what data they want to receive and when, ensuring timely, tailored communication.
No. Outbound Fax is a free service provided to both pharmacies and Residex clients.
- Pharmacies receive regular, relevant updates using tools they already rely on (fax).
- Improves visibility into medication issues, refills, and resident updates.
- Reduces back-and-forth and delays in care by keeping everyone aligned.
- Reports are customizable to suit your pharmacy's specific needs.